• If a wrong product is delivered to the customer, we will get it picked up for free.
• Once the wrong product is received by us, We will dispatch the correct product or refund the amount within 7 working days.
• The product should be unused and the packaging should not be damaged.
• The product should be sealed in its original product packaging.
• All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.
• Customers may claim refund if they receive damaged goods however they must provide video proof of this.
• Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.
• As you know that it live insect, and has many reasons that damage the insect, due to transportation, Environment changed, etc
• If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund